Super Home Warranty Review | Today’s Homeowner

Learn more about Super Home Warranty and its coverage, costs and plans in this comprehensive review. Is this the right choice for your home? | Photo Credit: Adobe Stock, © Almgren

When home systems and appliances break down or need repair, it can be incredibly stressful. Not only do you have to live without these critical elements of your home while they’re under repair or replacement, you also have to worry about paying for the damage.

Home warranties exist to bring homeowners peace of mind when it comes to these unexpected breakdowns and damage due to normal wear and tear. Home warranty companies come in many shapes and sizes, and it can be overwhelming to select the right one for you.

Today’s Homeowner’s team of researchers has evaluated the top home warranty companies for you, adhering strictly to objectivity. The team’s recommendations are based on a variety of information — plans, pricing, claims processes, customer ratings and more.

In This Article: 

Our reviews team is committed to creating honest, independent, and objective reviews and recommendations for our readers. Today’s Homeowner and its partners may be compensated if you purchase a product or service mentioned on our website.

In this Super Home Warranty review, we discovered that while it is a solid option, American Home Shield is the best option for homeowners overall.

You can reach American Home Shield for a free quote by calling 888-878-4576 or filling out the convenient form


Super Home Warranty Overview

Super Home isn’t just a home warranty provider. It’s a technology company that offers an online platform for use by homeowners, sellers, buyers, real estate professionals and service professionals. When you subscribe to its service, you gain the ability to manage your subscription, claims and more through the Super Home platform.

Super Home has been in business since 2015, and has been mentioned on sites like TechCrunch, VentureBeat, Fortune, The Washington Post, Inc., FOX 5 and The Street.

Today, its offerings are only available in a handful of states and cities, with plans to expand throughout the country as they grow. So, here’s where you’ll need to live to purchase a warranty:

  • Dallas
  • Houston
  • San Antonio
  • Austin
  • Baltimore
  • Chicago
  • Washington DC
  • Phoenix

When it comes to the market overall, here’s how Super Home Warranty’s plans differ when it comes to facing costly repairs. 

Benefits Super Subscription Care Typical American Home Warranty
Breakdown Coverage
More Predictable Expenses Complete Home Care Breakdown Only
Discounts Any Home Service Appliances Only
Co-pay, Not Service Fee Only Per-Breakdown Service / Visit Fee Every Time
Maintenance Reminders
Concierge for Maintenance Services
Earn Service Rewards Toward Maintenance Needs
Home Data in One Digital Place
Visits Monitored via Mobile Technology
Fewer Exclusions on Coverage
Helps Increase Home Value

It’s worth mentioning that its technology platform provides homeowners with a lot more data than they would get with a traditional home warranty company. 

Things like average costs of repairs for your home, the frequency of repairs, the speed of repairs, booking service requests and more, can all be seen easily with the Super Home platform.


Super Home Warranty Plans

Like many other home warranty providers, Super Home provides plans in three tiers. They claim that the second tier is the most popular.

The biggest differentiator is the fact that Super Home also covers many maintenance services, which is something not commonly found among providers. 

Here’s a breakdown of what’s covered, as well as the limit to which Super Home will cover the cost under each agreement type.

Appliances

Secure Signature Lux
Dishwasher $3,000 per occurrence $3,000 per occurrence $10,000 per occurrence
Range/Oven/Cooktop $3,000 per occurrence $3,000 per occurrence $10,000 per occurrence
Built-in Microwave $3,000 per occurrence $3,000 per occurrence $10,000 per occurrence
Garbage Disposal $3,000 per occurrence $3,000 per occurrence $10,000 per occurrence
Trash Compactor $3,000 per occurrence $3,000 per occurrence $10,000 per occurrence
Range Exhaust Fan $3,000 per occurrence $3,000 per occurrence $10,000 per occurrence
Warming & Cooling Drawers $10,000 per occurrence
Gas Fireplaces & Outdoor Gas Fire Pots/Pits $2,000 Per Plan
Landscape Lighting Unlimited

Systems

Secure Signature Lux
Air Conditioning Unlimited Unlimited Unlimited
Heating System / Heat Pump Unlimited Unlimited Unlimited
Ductwork Unlimited Unlimited Unlimited
Interior Plumbing Unlimited Unlimited Unlimited
Water Heater $1,500 per occurrence $1,500 per occurrence Unlimited
Interior Electrical $5,000 per plan $5,000 per plan Unlimited
Ceiling Fans $250 per occurrence $250 per occurrence $500 per occurrence
Central Vacuum Unlimited Unlimited Unlimited
Garage Door Openers Unlimited Unlimited Unlimited
Sprinkler & Timer System $1,000 per plan $1,000 per plan $2,000 per plan

Maintenance Services

Secure Signature Lux
Re-Key Service
Preseason A/C & Heating System Tune-Up Service
Lawn Fertilization Service
Lawn Pre-emergent Service
Weed Kill Treatment
Carpet Cleaning Service
Window Cleaning Service
Pest Control Service
Termite Treatment
Ceiling Fan & Light Fixture Installation
Dryer Vent Cleaning Service
Expanded Coverage Limits

Optional Coverage

Super Home also offers a variety of coverage options as add-ons. These are typically items that are either more expensive to cover, or might not be included as standard in every home.

Secure Signature Lux
It’s Covered Upgrade Available as Add-on
Brand-for-Brand Appliance Upgrade Available as Add-on ($10,000 per occurrence) Available as Add-on ($10,000 per occurrence) ✓ $10,000 per occurrence
Outdoor Plumbing Available as Add-on ($2,000 per plan) Available as Add-on ($2,000 per plan) ✓ $2,000 per plan
Smart Home Devices Available as Add-on (Unlimited) Available as Add-on (Unlimited) ✓ Unlimited
Kitchen Refrigerator w/ Ice Maker & Dispenser Available as Add-on ($3,000 per occurrence) ✓ $3,000 per occurrence ✓ $10,000 per occurrence
Clothes Washer Available as Add-on ($3,000 per occurrence) ✓ $3,000 per occurrence ✓ $10,000 per occurrence
Clothes Dryer Available as Add-on ($3,000 per occurrence) ✓ $3,000 per occurrence ✓ $10,000 per occurrence
HVAC Equipment Incompatibility Coverage Available as Add-on ($5,000 per plan) Available as Add-on ($5,000 per plan) Available as Add-on ($5,000 per plan)
Additional Refrigeration Units Available as Add-on ($1,000 per occurrence) Available as Add-on ($1,000 per occurrence) Available as Add-on ($1,000 per occurrence)
Built-in Pool/Spa Available as Add-on ($3,000 per plan) Available as Add-on ($3,000 per plan) Available as Add-on ($3,000 per plan)
Saltwater Pool/Spa Available as Add-on ($3,000 per plan) Available as Add-on ($3,000 per plan) Available as Add-on ($3,000 per plan)
Additional Pool Pumps Available as Add-on (Unlimited) Available as Add-on (Unlimited) Available as Add-on (Unlimited)
Water Softener Available as Add-on ($1,000 per plan) Available as Add-on ($1,000 per plan) Available as Add-on ($1,000 per plan)
Guest House Available as Add-on (Same as Plan Limits) Available as Add-on (Same as Plan Limits) Available as Add-on (Same as Plan Limits)
Septic System Available as Add-on ($1,000 per plan) Available as Add-on ($1,000 per plan) Available as Add-on ($1,000 per plan)
Well Pump Available as Add-on ($500 per occurrence) Available as Add-on ($500 per occurrence) Available as Add-on ($500 per occurrence)

What’s Not Covered?

Like most providers, all the items in your agreement must be in proper working condition before you sign your agreement in order to be eligible for coverage. 

For more detailed information about when an item may or may not be covered, check out the coverage terms on their website.


Cost Breakdowns 

The Super Home website breaks down the cost of the plans for homeowners and homebuyers on their pricing page

The cost of your home warranty will depend on the state you live in. For homeowners, both monthly and yearly pricing is available. Homebuyers are only given the option of yearly pricing. Overall, homeowner insurance is slightly cheaper than buyer insurance.

Here’s the breakdown based on the states in which they currently operate:

Washington D.C., Maryland and Virginia 

Own (Paid Monthly or Yearly) Secure Signature Lux
Condo Under 1,500 Square Feet $58/mo. ($656.50/yr.) $67.50/mo. ($782.50/yr.) $107.50/mo. ($1,259/yr.)
1,500 – 5,000 $64 ($729/yr.) $75 ($869/yr.) $119 ($1,399/yr.)
5,000 – 7,499 $97.50 ($1,129/yr.) $108.50 (1,269/yr.) $152.50 ($1,799/yr.)
7,500 – 9,999 $147.50 ($1,729/yr.) $158.50 ($1,869/yr.) $202.50 ($2,399/yr.)
10,000 – 12,499 $181 ($2,129/yr.) $192 ($2,269/yr.) $236 ($2,799/yr.)
12,500 – 14,999 $214 ($2,529/yr.) $225 ($2,669/yr.) $269 ($3,199/yr.)
15,000+ $247.50 ($2,929/yr.) $258.50 ($3,069/yr.) $302.50 ($3,599/yr.)
Am Buying (Paid Once, Yearly)
Condo Under 1,500 Square Feet $557.50 $683.50 $1,124.50
1,500 – 5,000 $619 $759 $1,249
5,000 – 7,499 $1,019 $1,159 $1,649
7,500 – 9,999 $1,619 $1,759 $2,249
10,000 – 12,499 $2,019 $2,159 $2,649
12,500 – 14,999 $2,419 $2,559 $3,049
15,000+ $2,819 $2,959 $3,449

Illinois

Own (Paid Monthly or Yearly) Secure Signature Lux
Condo Under 1,500 Square Feet $57/mo. ($647.50/yr.) $66/mo. ($755.50/yr.) $106.50/mo. ($1,241.50/yr.)
1,500 – 5,000 $63 ($719/yr.) $73 ($839/yr.) $118 ($1,379/yr.)
5,000 – 7,499 $96.50 ($1,119/yr.) $106.50 (1,239/yr.) $151.50 ($1,779/yr.)
7,500 – 9,999 $146.50 ($1,719/yr.) $156.50 ($1,839/yr.) $201.50 ($2,379/yr.)
10,000 – 12,499 $180 ($2,119/yr.) $190 ($2,239/yr.) $235 ($2,779/yr.)
12,500 – 14,999 $213 ($2,519/yr.) $223 ($2,639/yr.) $268 ($3,179/yr.)
15,000+ $246.50 ($2,919/yr.) $256.50 ($3,039/yr.) $301.50 ($3,579/yr.)
Am Buying (Paid Once, Yearly)
Condo Under 1,500 Square Feet $539.50 $656.50 $1,106.50
1,500 – 5,000 $599 $729 $1,229
5,000 – 7,499 $999 $1,129 $1,629
7,500 – 9,999 $1,599 $1,729 $2,229
10,000 – 12,499 $1,999 $2,129 $2,629
12,500 – 14,999 $2,399 $2,529 $3,029
15,000+ $2,799 $2,929 $3,429

Texas

Own (Paid Monthly or Yearly) Secure Signature Lux
Condo Under 1,500 Square Feet $42.50/mo. ($476.50/yr.) $56/mo. ($746.50/yr.) $196.50/mo. ($1,124.50/yr.)
1,500 – 5,000 $47 ($529/yr.) $72($829/yr.) $107 ($1,249/yr.)
5,000 – 7,499 $80.50 ($929/yr.) $105.50 (1,229/yr.) $140.50 ($1,649/yr.)
7,500 – 9,999 $130.50 ($1,529/yr.) $155.50 ($1,829/yr.) $190.50 ($2,249/yr.)
10,000 – 12,499 $164 ($1,929/yr.) $189 ($2,229/yr.) $224 ($2,649/yr.)
12,500 – 14,999 $197 ($2,329/yr.) $222 ($2,629/yr.) $257 ($3,049/yr.)
15,000+ $230.50 ($2,729/yr.) $255.50 ($3,029/yr.) $290.50 ($3,449/yr.)
Am Buying (Paid Once, Yearly)
Condo Under 1,500 Square Feet $395.50 $629.50 $1,106.50
1,500 – 5,000 $439 $699 $1,129
5,000 – 7,499 $829 $1,099 $1,529
7,500 – 9,999 $1,439 $1,699 $2,129
10,000 – 12,499 $1,839 $2,099 $2,529
12,500 – 14,999 $2,239 $2,499 $2,929
15,000+ $2,639 $2,899 $3,329

Arizona

Own (Paid Monthly or Yearly) Secure Signature Lux
Condo Under 1,500 square Feet $40.50/mo. ($449.50/yr.) $62.50/mo. ($710.50/yr.) $93/mo. ($1,079.50/yr.)
1,500 – 5,000 $45 ($499/yr.) $69 ($789/yr.) $103 ($1,119/yr.)
5,000 – 7,499 $78.50 ($899/yr.) $102.50 (1,189/yr.) $136.50 ($1,599/yr.)
7,500 – 9,999 $128.50 ($1,499/yr.) $152.50 ($1,789/yr.) $186.50 ($1,199/yr.)
10,000 – 12,499 $162 ($1,899/yr.) $186 ($2,189/yr.) $220 ($2,599/yr.)
12,500 – 14,999 $195 ($2,299/yr.) $219 ($2,589/yr.) $253 ($2,999/yr.)
15,000+ $228.50 ($2,699/yr.) $252.50 ($2,989/yr.) $286.50 ($3,399/yr.)
Am Buying (Paid Once, Yearly)
Condo Under 1,500 square Feet $359.50 $602.50 $935.50
1,500 – 5,000 $399 $669 $1,039
5,000 – 7,499 $799 $1,069 $1,439
7,500 – 9,999 $1,399 $1,669 $2,039
10,000 – 12,499 $1,799 $2,069 $2,439
12,500 – 14,999 $2,199 $2,469 $2,839
15,000+ $2,599 $2,869 $3,239

We mentioned earlier that optional coverage for certain appliances and systems is available. Here’s the cost breakdown for those for all states:

Optional Coverage Cost
Additional Washer & Dryer $100
Additional Kitchen Refrigerator w/ Ice Maker and Dispenser $75
It’s Covered Upgrade $160
Brand-for-Brand Appliance Upgrade $150
Outdoor Plumbing $100
Smart Home Devices $50
HVAC Equipment Incompatibility Coverage $95
Additional Refrigeration Units $50
Built-in Pool/Spa $200
Saltwater Pool/Spa $395
Additional Pool Pumps $75
Water Softener $75
Guest House $250
Septic System $75
Well Pump $100

How to Get a Quote from Super Home Warranty 

Homeowners and Buyers

For homeowners and buyers, the fastest way to get a quote from Super Home is by navigating the pricing page and inputting your status as a homeowner, the square footage of your home, and the state in which you reside.

The company will immediately pull up pricing for each plan based on the information you provide.

In order to finalize your purchase, you’ll need to provide your name, email, phone number and the place where you first heard about Super Home. You’ll then be able to choose whether you’d like to pay monthly or annually.

To finalize your payment, you’ll need to input your address, and you’ll need to specify whether or not you want any additional items covered. Input your credit card number, and you’re covered.

Service Rewards

When you join Super Home, you’ll get a referral code. When someone else signs up to the platform using your referral code, you’ll get a service reward which can be applied toward your co-pay.

Super Home also frequently runs promotions where homeowners can earn more service rewards beyond referrals.


How to Make a Claim 

If you need to submit a claim, you can do so in two ways:

  • Schedule an appointment or submit a repair request via the website (hellosuper.com) or mobile app when you log in to your account.
  • Contact Super Home directly via email or phone at 844-99-SUPER.

You must submit a claim before you repair your item in order to be eligible for coverage. Super will not cover repairs or replacements coordinated without them.

Unlike many home warranty companies, Super Home’s service hours are not 24/7, but you can call them outside of service hours at 415-445-2109 if there’s an emergency. Here are their regular service hours:

  • Monday to Friday, 9:00 AM to 9:00 PM EST
  • Saturdays, 9:00 AM to 7:00 PM EST
  • Sundays, 10:00 AM to 7:00 PM EST

Repair services are available Monday to Friday during regular business hours, except on holidays. If you need a repair done over the holidays, weekends or during the evening, you may have to pay an extra fee. 

If your system or appliance can’t be repaired, Super Home will replace it with a system or appliance of a similar kind of quality, or the company will write you a check. It also covers removal and disposal costs.

In place of a traditional service fee, Super Home requires a co-pay at the beginning of your service appointment. It’s charged once, and is the same no matter how long the job takes.

You can submit as many claims as you like, but the limit of service provided will depend on your contract. The amount paid by Super for your combined covered claims is subject to an aggregate limit of $30,000 during any continuous 12-month period. 


Super Home Warranty Reviews

Super Home, Inc. is accredited by the Better Business Bureau (BBB), where it’s accumulated a B-rating with 1.5 stars in customer reviews.

They’ve seen 27 complaints from 2017-2020 with BBB, as of this writing; 26 of which have occurred in the last 12 months.

Here are some example reviews:

“They took care of all my … problems. I didn’t like the first contractor so I didn’t have to pay. The 2nd contractor they let me hire and he told me $10k in repairs. They sent out a 2nd opinion and said both those contractors are wrong and I have a bad … valve. Everything was ordered and installed after his diagnosis within 5 days. Saved everyone a ton of money and Super picked up the tab. AWESOME SERVICE!” 

-Paulyboy, 5 stars, BBB

“Be careful dealing with this company. They will not solve the problem on their first visit even though it is solvable. They will say some spare parts need to be replaced and will send another quote with higher labor charges and additional parts charges. When they fix [it], even though no external new parts were installed, they will still try to charge that unless you want to fight with them. Their technicians don’t want to give any kind of paperwork after the work is done. I think this way they can still charge for parts which they never needed. They tried to do this to me but eventually agreed.” 

-Ravi, 2 stars, BBB


Our Assessment of Super Home Warranty

Super Home, Inc. is an innovative provider of home warranties — its technology platform coupled with their expanded items covered makes them stand out from the crowd.

Pros:

  • Cover maintenance services, which is rare
  • Complete transparency when it comes to coverage limits and pricing
  • Platform makes it easy to submit claims and find providers

Cons

  • Only available in select states
  • Not a lot of traction with reviews

Since the company’s availability is so limited, we ultimately recommend American Home Shield as the best overall home warranty provider.


Our Preferred Provider: American Home Shield

American Home Shield takes top prize as the reviews team’s overall recommendation for home warranty companies for many reasons.

To get a free quote, call 888-878-4576 or fill out this easy form

Below are a few highlights: 

  • American Home Shield is the oldest home warranty provider in the business in the US, being in business since 1971
  • This provider offers a combination of comprehensive and customizable plans. 
  • Coverage is offered in every state except Alaska. 
  • Service calls are requested within 24 hours 98% of the time, according to the company. 
  • A 30-day workmanship guarantee is included with an American Home Shield Home Warranty. 
  • Customers can choose from their own range of service fees.

A home warranty is a great way to keep your home systems and appliances protected. We recommend getting quotes to find the best option for your home and budget.


Further Reading

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