If you’re a homeowner, unexpected costs aren’t so unexpected — especially when it comes to repairing and replacing your systems and appliances. Things can always go wrong, and they often do, whether it’s your plumbing or your refrigerator.
Home warranties exist to safeguard your finances from unplanned expenses when your systems and appliances break down from everyday wear and tear. A good home warranty plan can give you peace of mind when things malfunction.
We’ve reviewed many home warranty providers by looking at their fees, claims processes, plans and fine print. HomeGuard HomeWarranty has been in business nearly 20 years and protects homeowners in California and Arizona. It recently added coverage for Nevada homes, as well.
While this company is an option for homeowners in those two states, American Home Shield is a good option for those who live elsewhere. Keep reading to see what we learned about HomeGuard and whether American Home Shield is a better fit.
In This Article:
Today’s Homeowner works with an independent reviews team to create evidence-based research that helps our readers make informed decisions. The reviews are always independent. For transparency, we may be compensated if you purchase through a link.
While HomeGuard HomeWarranty’s coverage area is limited, its focus on just two states gives it precise knowledge of the weather conditions and seasons. The company can tailor its coverage to local customers’ needs and provide trusted local contractors for services and repairs.
HomeGuard HomeWarranty Coverage
HomeGuard HomeWarranty offers different plans for homeowners in Arizona and California.
Arizona and Nevada Plans
|Systems, Appliances and Extra Features||3 Star (Nevada Only)||4 Star||5 Star|
|Central air conditioning||✓||✓||✓|
|No hidden freon charges||✓||✓||✓|
|Crane, permits, code upgrades, haul away||✓||✓|
|Improper installation, repairs or modifications||✓||✓|
|Kitchen exhaust fan||✓||✓||✓|
|Instant hot/cold water dispenser||✓||✓||✓|
|Plumbing system leaks||✓||✓||✓|
|Garage door opener||✓||✓||✓|
|Service call guarantee||✓||✓||✓|
|Limited roof leak (Nevada only)||✓||✓||✓|
|$250 supplemental blanket coverage||✓|
|Water heater/heating system coverage||✓|
|Radiant heat upgrade||✓|
|Enhanced slab leak and additional pipe leak Coverage||✓|
HomeGuard also has a long list of additional add-ons, including limited roof leaks in Arizona, washers and dryers, well pumps and pools, to name a few.
|Systems, Appliances and Features||Standard Plan||Advantage Plan||Total Protection Plan|
|Instant hot water dispenser||✓||✓||✓|
|Plumbing system and stoppages||✓||✓||✓|
|Central vacuum system||✓||✓||✓|
|Garage door opener||✓||✓||✓|
|Ceiling, attic and exhaust fans||✓||✓||✓|
|Limited roof leak coverage||✓||✓||✓|
|Improper installations and repairs||✓||✓|
|Limited code upgrade/modification||✓||✓|
|Lack of maintenance||✓||✓|
|Refrigerant recapture, reclaim and disposal||✓||✓|
|Disposal of defective equipment||✓||✓|
|Swamp cooler pre-season tune-up||✓||✓|
|Supplemental blanket coverage||✓|
|Zone control coverage||✓|
|Water heater/cooling system coverage||✓|
|Radiant heat upgrade||✓|
|Enhanced slab leak and additional pipe leak coverage||✓|
In Arizona, the 4 Star Plan is $420 per year for a single-family home, and the 5 Star Plan is $510.
In California, the Standard Coverage Plan for a single-family home is $335, the Advantage Plan is $485 and the Total Protection Plan is $585.
In Nevada, the 3 Star Plan for a single-family home is $365, the 4 Star Plan is $470 and the 5 Star Plan is $585.
Quotes and Claims
You can view sample contracts and order a HomeGuard protection plan online. However, beware that the plan requests billing information — there doesn’t seem to be a way to get an online quote. If you want a quote before providing billing information, we recommend contacting the company’s customer service.
Current customers can make a claim online or by phone.
Once you’ve had an appliance or system repaired, HomeGuard also guarantees the parts of that repair for 90 days and the labor for 30 days. This is a service many competitors don’t offer and gives customers some quality assurance.
HomeGuard HomeWarranty Reviews
HomeGuard is accredited by the Better Business Bureau (BBB) and holds an A+ rating. Out of 12 customer reviews, the company has only received a one-star rating. These customers complain of poor customer service, low-quality technicians and unhonored claims.
“ … Do research before choosing a company. I bought a place in April of last year. This warranty was included with my sale. I had a cracked pipe from my basement to the second floor (which my warranty covers) and they called appliances repair which obviously has nothing to do with plumbing. And not to mention the appliance repair guy told me he isn’t even in a contract with them anymore and hadn’t been in over a year, he told me to find a new company because they refuse to pay out for work done and will down right deny me the right company and that’s why he won’t work with them anymore . . .”
– Sarah C. on BBB, March 2020
“… They look for any reason to deny your claim. The contractors they use are horrible. They were extremely limited on who they could send out and the company that did come took six visits to try and fix one problem, kept coming back with the wrong part and wasting my time…”
– Daniel I. on BBB, October 2018
Assessment of HomeGuard HomeWarranty
Overall, the plans offered by HomeGuard HomeWarranty are comprehensive, offering unusual features like pest control. However, certain appliances that even basic home warranty plans offer aren’t included, such as the washer and dryer.
While the company has a high BBB rating, the customer reviews give us pause. The company tended to rank only two or three stars across other online reviews, as well.
If you live in Arizona, California or Nevada, we think it’s worth comparing HomeGuard HomeWarranty to a more widely used provider: American Home Shield.
Recommended Provider: American Home Shield
American Home Shield was founded in 1971 and said to be the inventor of the home warranty industry. This BBB-accredited business holds a B rating and nearly three stars from customers.
American Home Shield is a favorite because it offers extensive coverage and operates in all states except for Alaska. Its coverage comes in four different plans, so every kind of homeowner is sure to find something that fits their needs and budget.
The Appliances Plan™ and Systems Plan™ allow you to choose streamlined protection, while the Combo Plan™ is the most popular. This comprehensive package bundles all 21 systems and appliances covered by the Appliances Plan and Systems Plan combined. The Build Your Own Plan™ is incredibly flexible, allowing you to pick up to 10 appliances and systems you want covered.
The claims process is simple, and American Home Shield says representatives respond to customer service requests within 24 hours 98% of the time. Homeowners can select a $75, $100 or $125 service fee per visit.